Customer Service


Lash eXtend ships your order through UPS (United Parcel Service) *). To be able to ship the same day, your order and payment must have arrived before 3:00 pm. Orders coming in after that deadline will be shipped the next working day.

You will receive a UPS track & trace number via email through which you can track the progress of the package on the UPS website. Please allow 1-3 working days for delivery depending on the distance of your location from the Netherlands.

Shipment costs vary, depending on value of your order and in which country you are located. The shipment costs are calculated automatically and shown in the checkout page of the webshop.

Missing or damaged shipments
In case your order is not being delivered as expected, there can be various reasons. Please check our FAQ section, where you can find a brief description for various missing package scenarios and the actions you can take in each case.


If you are located in the Netherlands and urgently need your products we also offer the option of Click & Collect. This means that you can order your products on-line, choose Click & Collect, so we will process your order right away for you to collect it in our HQ in Bunschoten (NL).  

You can chose to pay online, or pay the order with cash, debit- or credit card at the pickup location. The pickup address is:

Lash eXtend Showroom
Amersfoortseweg 32-34
3751 LK Bunschoten-Spakenburg
The Netherlands
Opening hours: 08:30 - 17:00 during regular working days 

If you decide to choose this option, we will contact you right after we've received your order to schedule a pickup appointment. We try our best to make your order available the same day, depending on the order size, workload and time of the order. In normal conditions the order can be picked up within 1 to 2 hours. 


If you return a shipment, the following rules apply:

  • Contact our Customer Service desk first to request permission in advance by sending an e-mail to Please describe why you wish to return your order and include your name / client number and order number.
  • After getting the response from Customer Service, you can normally return the product(s) to:

    Lash eXtend - customer service
    Amersfoortseweg 32-34
    3751LK Bunschoten-Spakenburg
    The Netherlands

  • The shipment costs of any return shipment are for the buyers account, unless Lash eXtend has made an incorrect delivery.
  • Preferably, the return shipment is to be sent as a registered parcel, so it can be tracked. Lash eXtend cannot be held accountable when a parcel has gone missing.
  • Lash eXtend only reviews the return shipments that were approved in advance by e-mail. The products have to be in new condition, unopened, with the products still in their original packaging.

Never just return products without advance approval. Unannounced return parcels are refused at the warehouse and returned to sender.

Once Lash eXtend B.V. has received your return shipment, and the mentioned conditions are met, we will check your complaint and contact you for further proceedings. Refunds will only and without exception be done to the original bankaccount which was used for the original purchase.

In case you have questions, remarks, or if something is unclear, please do not hesitate to contact us and we will do our best to help you out!

Have fun shopping! 

*) with exception of some destinations like war/conflict zones, sanctioned areas and/or remotely located islands.